Refund policy

Return Policy

We stand behind the quality of the products we sell and want you to shop at Valley Knife with confidence.

Eligible Returns

-- All standard items purchased directly through our website are eligible for return.

-- Items must be unused, uninstalled, and in original condition, including original packaging.

-- Returns must be requested within 30 days of delivery.

Non-Returnable Items

Due to the nature of these products, custom items or custom-made parts are not eligible for return.
This includes, but is not limited to:

-- Custom tooling

-- Special-order items

-- Band Saws

-- Modified or made-to-spec parts

These items are manufactured specifically for your order and cannot be restocked.

Return Process

  1. Contact our sales team to request a return authorization.

  2. Once approved, you will receive instructions for returning your item.

  3. Returned items are inspected upon receipt before a refund is issued.

Refunds

-- Approved returns will be refunded to the original method of payment.

-- Shipping costs are non-refundable, unless the return is due to an error on our part.

-- Refunds are typically processed within 5–10 business days after inspection.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately. We will work quickly to resolve the issue and ensure you receive the correct product.

Questions?

If you’re unsure whether an item qualifies for return, our team is happy to help. Please contact us before placing your order or initiating a return.